Refund and Return Policy
GFLAI What is the refund and return policy?
GFLAI offers a 30-day money-back guarantee. If you are not satisfied with your purchase from gflai.in within 30 days of delivery, you can return it for a full refund. (Customized DMX wristbands, LED lightsticks and other products are not covered under this policy.) Please note that Sengled products purchased from a retail store or third-party online distributor must be returned to the store or distributor from which they were purchased. GFLAI will only process returns for items purchased from GFLAI
To be eligible for a full refund, your item must be:
- Unused and in the same condition as you received it
- In its original packaging
- With a receipt or proof of purchase
- With a Return Merchandise Authorization (RMA) number
In some situations where these criteria are not met, only a partial refund may be given, ie if the item:
- Not in its original condition, damaged or missing parts not caused by our error
- Returned more than 30 days after delivery
How do I return an item?
Step #1: Contact GFLAI and get an RMA number
Fill out the Message Us form and request an RMA number.
Step #2: Send the item back to GFLAI
Send the product you want to return to:
GFLAI India
Street Address: 313, Globe Estate, C-9, New Kalyan Road, MIDC, Vikas Naka, Dombivali
Please note that unless the item is damaged or missing parts due to our fault, you are responsible for paying the shipping costs to return it.
If you are shipping an item worth more than $80, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for items that do not reach us.
Step #3: Wait for confirmation from GFLAI
After we receive and inspect the item, we will notify you by email whether your refund request is approved or denied. If your request is approved, your refund will be processed and a credit will be applied to your original method of payment.
Please note that it may take several days for a refund to appear on your credit card. I still haven’t received my refund While most refunds will appear on your credit card within five to seven business days, in some cases, it may take up to 30 days. If you haven’t received your refund after this period, contact your credit card company and see if there are any pending refunds in your account. If there aren’t, please contact us.
Defective or damaged products If your GFLAI product is defective or damaged due to our fault and is still covered under warranty, you can replace the product with a new product free of charge. To request an exchange, please contact us.